WARRANTY INFORMATION
All Stratus Outdoors products have been designed to last generations, but sometimes the unexpected happens. So, if anything is wrong with our product, we’ll work with you to make it right.
If you receive a defective product or a product damaged during shipping, it should be returned directly to Stratus Outdoors in the original box or adequate cardboard packaging, with shipping prepaid so that our crew can work with you to rectify the problem quickly.
The Stratus Signature Guarantee provides a 3 year product warranty + lifetime repair service on all products.
Stratus Outdoors only uses the best sustainable materials available that can handle the harsh conditions Australia has to offer, and if our care instructions are followed properly, our products should last generations. If your product appears worn out and beyond repair, then it may be time to recycle your product in our Afterlife program.
The Stratus Outdoors Customer Service representative may require consumer information in order to make the foregoing determination and may not be able to make a determination without such accurate information from the consumer.
What is not covered by the Warranty?
THIS WARRANTY DOES NOT COVER AND STRATUS OUTDOORS IS NOT RESPONSIBLE FOR:
- DAMAGES CAUSED BY MISUSE, ABUSE, OR BY ACCIDENT OR NEGLIGENCE
- FAILURE TO OBSERVE CARE INSTRUCTIONS INCLUDING INCORRECT LAUNDERING;
- DAMAGE CAUSED BY RIPS, CUTS OR TEARS;
- BURNS AND ABRASIONS;
- NORMAL WEAR AND TEAR;
- COSMETIC DAMAGE (I.E., MINOR SCRATCHES, SURFACE DEFORMATIONS, OR DISCOLOURATION) INCLUDING NATURAL FADING OF COLOURS;
- UNAUTHORISED MODIFICATION OR ALTERATION INCLUDING ANY REPAIR DONE OUTSIDE OF STRATUS OUTDOORS CUSTOMER SERVICE
- NON STRATUS OUTDOORS PRODUCTS SOLD VIA OUR WEBSITE
How to submit a warranty or repair claim
To commence a warranty claim, simply complete THIS FORM.
A member of the Stratus Outdoors Customer Service team will then be in contact to assist you with the next steps.